Management of customer or citizen relations remains a central preoccupation for banks and administrative organisations.

Between the often costly use of a market package integrated into the information system and subscription to an SAAS (Software As A Service), which offers few competitive differentiation options, we offer an approach based on the customer’s needs and specific requirements.

Through this approach, we deploy a layer of CRM services integrated into the sales representative’s desktop or mobile workstation, taking account of all the communication channels with customers (direct contact, telephone, web, social networks, smartphones and tablets).